We often hear: "LORRETI is only for connoisseurs." And that's true. Here's what our customers appreciate:

• Free shipping on orders over 199 BGN (101.75 €)
• A luxurious experience without a hint of risk
• Unparalleled quality
• Easy and hassle-free returns
• 14 days to change your mind at home
• Secure and risk-free payment
• LORRETI dresses look even better in person

Are you a #CONNOISSEUR? Reward yourself with LORRETI!

1. An administrator processes orders within 24 hours.

2. Immediately after processing, orders are packed and shipped to the recipient.

If the item is available, it will be shipped within the following timeframes:

• Bulgaria: 1 - 2 business days
• European Union and United Kingdom: 3 - 5 business days
• Rest of the world: 5 - 10 business days

For countries outside Bulgaria, express delivery is also possible with an additional surcharge. For more information - info@lorreti.com 📩

✨ Each shipment travels with a tracking number, which you will receive immediately after dispatch.

1. Return Form - fill and send

2. Return address:

Bulgaria, Ruse

Duhovno Vazrazhdane Street 22

Recipient: Company KOKO LORRETTI LTD

3. Return costs:

• If there is an error on the part of LORRETI - the wrong content of the order is sent (different from the ordered color, size, or product), or defective products (with tears or stains not described in advance on the product page of the item) - LORRETI bears the shipping and return costs.

Ship at your expense and the shipping costs will be refunded to the bank account you specified on the return form within 10 to 14 days after the returned shipment is processed.

• If there is no mistake on the part of LORRETI, but you simply do not like what you receive - the buyer bears the shipping and return costs.

Ship at your expense and the amount for the returned items will be refunded to you within 10 to 14 days after the returned shipment is processed.

Attention!

Shipments are received by a courier at the specified address and are opened and processed by an administrator within 1-3 working days.

Immediately after opening the returned shipment, you will receive an email message /template/ about the status of the returned goods, as well as a deadline for receiving the replaced products or a refund.

The term for refunding an amount to a bank account is between 10 and 14 days after processing the returned shipment.

4. Replacement:

LORRETI DOES NOT offer a direct replacement. The amount for the returned shipment is refunded by bank transfer, and the new order is created by the buyer to be delivered again to the address indicated by him.

5. Return conditions:

• The products must be in the original white packaging with the LORRETI logo;
• The products must be in the form in which they were originally received - without stains, signs of wear, tears, or other defects;
• The original labels have not been removed from the products;

If you need further consultation and have questions, you can contact us by email: info@lorreti.com.

👉🏼 LORRETI by Lora Lilova sizes are developed using innovative elasticity technology, which allows one size to cover up to 3 standard sizes and fit a weight difference of up to ± 15 kg - for a flawless silhouette and comfort.

Our system is fully unified and has the following names: UNI0, UNI1, UNI2, UNI3.

✅ Compliance with standard sizes:

UNI0 fits sizes: 3XS, 2XS, XS

UNI1 fits sizes: XS, S, M

UNI2 fits sizes: M, L, XL

UNI3 fits sizes: XL, 2XL, 3XL

✅ LORRETI by Lora Lilova models are divided into upper and lower parts -
top (bustier) and skirt or pants. Therefore, you must choose the size of the upper and lower parts.

📏 For a more accurate selection, you can refer to our Size Chart, where you will find detailed measurements in centimeters.

You can see our designs in person at LORRETI by Lora Lilova stores.

Store addresses:

📍Sofia: 19 Yakubitsa St.

📍Ruse: 22 Dukhovno Vazrazhdane St.

Important! The boutiques work by appointment only.

Click here to book an appointment to visit us.

Orders are accepted and processed only through the brand's official website: www.lorreti.com

Follow these easy steps:

1️⃣ Browse the catalog and choose your dream dress.
2️⃣ Go to the product, select the desired size, and make sure it fits using our Size Chart.
3️⃣ Click on the "ORDER NOW" button.
4️⃣ Continue by clicking on the "FINALIZE ORDER" button.
5️⃣ Enter your details and select your preferred payment and delivery method.
6️⃣ Confirm your agreement with the Terms and Conditions and Privacy Policy.
7️⃣ Complete the process by clicking on the "SUBMIT ORDER" button.

✨ Our team will then carefully process your order and contact you for confirmation.

Here's what happens after an order is finalized

1. Confirmation email

• You will receive an email with your order number and details, as well as an estimated delivery date.
• If you do not see the email, check your spam folder.
• Please note: if you want to make changes to your order, reply to the confirmation email within 2 hours and let us know what to correct. We will notify you as soon as your order has been processed.

2. Phone call from a consultant

• One of our employees will contact you to confirm the size, address, and all details before shipping.

3. Email when shipment is sent

• You will receive a notification that the shipment has been handed over to the courier and is on its way to you, with tracking information if available.

Yes, every shipment in Bulgaria arrives with the "Preview and Test" option activated before payment, so you can make sure that the dress meets your expectations.

For the rest of the world, you have a 14-day return period if you decide that the model is not for you.

With LORRETI, shopping is luxurious, enjoyable, and completely risk-free—and if we fail to exceed your expectations, returns are quick and easy.

Of course. At LORRETI, we believe that shopping should be enjoyable and risk-free

The process is easy and convenient:

1️⃣ Pack the item you wish to return.

2️⃣ Fill out the return form - you can download it here.

3️⃣ Send the package to the following address:

📍 Ruse, 22 Duhovno Vazrazhdane St. Recipient: KOKO LORRETI EOOD

📞 Tel.: +359 877 034 000

💳 The amount will be refunded within 14 days to the bank account you specify.

With LORRETI, returns are fast, transparent, and customer-focused—because we want you to feel special every step of the way.

Your LORRETI dress deserves gentle care to preserve its elegance and impeccable appearance

At home, we recommend delicate hand washing - soak the dress in cool water and gently clean it with mild soap or a fine detergent. After rinsing, gently squeeze the fabric without twisting it and hang the dress on a hanger to dry naturally.

To iron, use the lowest temperature setting, with slow and gentle movements, avoiding direct contact with excessively hot surfaces

Please do not put the dress in a washing machine with a spin cycle or in a dryer, and do not treat it aggressively to preserve its luxurious silhouette and quality.

Yes! Every prom dress by LORRETI by Lora Lilova comes with a Certificate of Exclusivity.

This official document, personalized with your name and school, guarantees that the same model will not be offered to another lady in your school.

To ensure this uniqueness, LORRETI has a special system for tracking all prom dresses sold for a given year - covering both online orders and sales from our physical boutiques throughout Bulgaria.

This way, you get not just a dress, but a truly unique experience, the certainty that you will be one of a kind, and the peace of mind to shine in your prom look.

✨ However, we recommend that you keep the chosen model a secret and do not show a photo of the dress to your classmates to avoid attempts to replicate or copy the design, for which LORRETI cannot be held responsible.